Questions, Answered

We are a managed service provider, which means we handle your business technology end to end. That ranges from day-to-day helpdesk support and managing your servers, network, and devices, to cybersecurity, cloud and Microsoft 365, backup and disaster recovery, and long-term technology strategy. In short, we are your IT department, or the partner to the one you already have.

We are based in downtown Portland at 851 SW 6th Ave, and we serve businesses across Portland and the wider Pacific Northwest. Being local matters to us. When you call, you reach a real Portland engineer, not an offshore call center.

We typically respond within one business day. For urgent issues outside of normal hours, we offer 24-hour emergency response so a serious problem never has to wait until morning.

Our standard support hours are Monday to Friday, 5:00 AM to 6:00 PM PST. On top of that, we provide 24-hour emergency response for critical issues.

We keep it simple and predictable with clear, flat monthly packages, so you always know what you are getting and what you are paying for. No mystery line items. The right package depends on your size and needs, so the best next step is a quick, free consultation where we can give you a straight answer.

We have built deep expertise in engineering and architecture firms, financial services, professional services, and hotels and restaurants, among others. That said, good IT is good for every business, and we support clients across many industries throughout the region.

Yes. Security is built into how we work, from managed detection and response and endpoint protection to email security, identity management, and security awareness training for your team. We keep your protection current as threats change rather than setting it and forgetting it.

Absolutely. Some of our clients have no internal IT and rely on us as their full department, while others have a small in-house team that we support and extend. A short consultation is the easiest way to find the right fit for your situation.

It starts with a free consultation to understand your environment and goals. From there we follow a structured onboarding process to document your systems, put monitoring and security in place, and make the transition smooth. You can read more on our Onboarding Process page.